Refund policy

We want you and your pet to be happy with every order. If something isn't working out, you have 30 days from delivery to request a return.

How it works
Email us at loveforpetssupport@gmail.com with your order number and reason for return. Items should be unused and in original packaging where possible. If a product arrived damaged or defective, send a photo and we'll skip the return-shipping step entirely. Once approved, we'll email a return authorization and address. Refunds are issued to your original payment method within 5-7 business days of us receiving the item.

Exceptions
Because supply is made to order through our fulfillment partner, personalized or final-sale items (marked as such at checkout) aren't eligible for return. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

If your pet simply doesn't take to the product, we'd still rather make it right than lose you as a customer - reach out and we'll find a fair resolution.